How can we help?
Give us a call: 877-522-6698
Monday - Friday 9AM - 5PM EST
If you are not 100% satisfied with your purchase you can return for a full refund or exchange within 60 days of purchase. No questions asked.
60 day USA returns are FREE.*
*Excludes Hawaii, Alaska and USA territories. Personalized items cannot be refunded unless defective or damaged during shipping. Nomad XL and Unity XL yoga mats are excluded from free returns.
For more information or to fill out a return visit our returns page.
Shipping is FREE on all USA orders $150+*
*Excludes Alaska, USA territories, Nomad XL and Unity XL yoga mats.
All other shipping costs may vary depending upon the rates offered by our shipping carriers. Please visit your cart or checkout page for current shipping rates.
We do not cover lost or stolen packages when selecting Free Shipping. We recommend selecting Free Shipping + Loss & Stolen Insurance at checkout to protect your order*. Lost, stolen and damage insurance is included in all paid shipping options.* Have an issue? Email us with your name and order number to email@example.com
*Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
USA Delivery Times for Standard (Free) Shipping:
Typical delivery time is 3-7 business days. Free shipping may take up to 2 weeks during high volume times.
Canada Delivery Times:
4-8 days standard | 1-3 days express
*Duties/taxes included in shipping price.
All other International Delivery Times:
5-10 days standard | 1-3 days express Please be aware customs may hold your package for a longer period of time.
*Duties/taxes NOT included in shipping price.
Questions about shipping?
Email us at firstname.lastname@example.org or call 877-522-6698
The shipping costs do not cover duties and taxes to countries outside the US and Canada.
In some cases dates/taxes will be due when you package arrives. These rates vary depending on the total of the order and the location it’s being delivered to. Please consult your government website for a duty, tax, or VAT estimate. Our products are classified as “sporting goods, exercise equipment”.
We ship to most locations around the world. If placing an order and shipping is not available for your country email us at email@example.com
To offset carbon emissions we partnered with EcoCart to empower the Yoloha community to make their orders 100% carbon neutral.
For every one of our items that ships, you can now offset the specific carbon footprint with a positive environmental impact. This means the full carbon emissions from producing, manufacturing, and shipping your favorite Yoloha products to your door would be completely neutralized.
We are committed to caring for our planet. The mats are shipped in recycled cardboard boxes with minimum packaging materials. We never use plastic! Accessories are wrapped in recycled Kraft paper. Please recycle these materials so they come back around for us to use again!
For general cleaning on all cork yoga gear we recommend using the Yoloha Mat Cleaner Spray or a natural cleaner after each use. Mat spray keeps your gear looking fresh and removes the build up of your body’s oils which can decrease grip over time.After spraying lay your yoga mat out flat to dry. Never use bleach, any harsh chemicals or leave in hot, sunny areas for a prolonged period of time.
Yes, all of our products are 100% vegan.
The cork surface increases grip when wet. Use a Grip Spray or sprinkle water on your mat where your hand and feet go before practice for added traction.