Frequently Asked Questions
If you have questions, you have come to the right place!
Which payment methods are accepted?
We accept the following forms of payment for purchase. Visa, Mastercard, American Express, Discover, and Paypal.
How secure is shopping at Yoloha? Is my data protected?
Yoloha uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure.
What is your return policy?
THE YOLOHA FAMILY GUARANTEEOur mats are NOT stored in plastic wrap and rolled up for months. We leave our mats flat until the day they are ordered for two important reasons. Each mat is carefully inspected by hand to ensure the highest quality and the day you receive your mat it rolls out perfectly flat for your first practice. We are a small family business that firmly believes and stands by all of our handmade yoga products. If you are not 100% satisfied with your purchase you can return for a full refund or exchange within 60 days. No questions asked. Personalized items cannot be refunded unless defective or damaged during shipping. For more information or to fill out a return visit our returns page.
How much does shipping and handling cost?
FREE SHIPPING $60+ ON CONTINENTAL U.S. ORDERSShipping is FREE on all orders $60+ to continental USA destinations. All other shipping costs may vary depending upon the rates offered by our shipping carriers. Please visit your cart or checkout page for current shipping rates.
How long will it take to receive my order?
We ship all products (including personalized products) out via UPS or USPS priority within 24 hours during business days. (Monday – Friday)
USA Delivery Times for Standard (Free) Shipping:2-3 days to Eastern Time Zones | 3-5 days to Central and Mountain Time Zones | 4-6 days to Pacific Time Zones
Canada Delivery Times:3-6 days UPS Ground | 1-3 days UPS Express
International Delivery Times:6-10 days UPS International Please be aware customs may hold your package for a longer period of time.
Questions about shipping?Email us at [email protected] or call 877-522-6698
Where do you ship to?
We ship to most locations around the world. If placing an order and shipping is not available for your country email us at [email protected]
Are there duty and tax charges on international orders?
We cover the cost of duties in the shipping price. In some cases taxes will be due when you package arrives. These rates vary depending on the total of the order and the location it’s being delivered to. Please consult your government web site for a duty, tax, or VAT estimate. Our products are classified as “sporting goods, exercise equipment”.
What do you ship your products in?
We are committed to caring for our planet. The mats are shipped in recycled cardboard boxes with minimum packaging materials. We never use plastic! Accessories are wrapped in recycled Kraft paper. Please recycle these materials so they come back around for us to use again!
How do you take care of your cork mats and accessories?
For general cleaning we recommend using the Detox Spray or a natural cleaner once a week with light use or after each practice with heavy use, especially in hot yoga. Detox spray keeps your gear looking fresh and removes the build up of your body’s oils which can decrease grip over time.
Any grip tips?
The cork surface increases grip when wet. Use a Grip Spray or sprinkle water on your mat where your hand and feet go before practice for added traction.