Frequently Asked Questions

If you have questions, you have come to the right place!

Which payment methods are accepted?

We accept the following forms of payment for purchase. Visa, Mastercard, American Express, Discover, Paypal, and Afterpay.

How secure is shopping at Yoloha? Is my data protected?

Yoloha uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure.

What is your return policy?

THE YOLOHA FAMILY GUARANTEE

Our mats are NOT stored in plastic wrap and rolled up for months. We leave our mats flat until the day they are ordered for two important reasons. Each mat is carefully inspected by hand to ensure the highest quality and the day you receive your mat it rolls out perfectly flat for your first practice.

We are a small family business that firmly believes and stands by all of our handmade yoga products. If you are not 100% satisfied with your purchase you can return for a full refund or exchange within 60 days. No questions asked.

Personalized items cannot be refunded unless defective or damaged during shipping.

For more information or to fill out a return visit our returns page.

Do you cover lost, stolen or damaged orders?

We do not cover lost or stolen packages when selecting Free Shipping. We recommend selecting Free Shipping + Loss & Stolen Insurance at checkout to protect your order*. Lost, stolen and damage insurance is included in all paid shipping options.* Have an issue? Email us with your name and order number to [email protected]

*Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

How much does shipping and handling cost?

FREE SHIPPING $75+ ON U.S. ORDERS

Shipping is FREE on orders $75+ to all 50 USA states.

All other shipping costs may vary depending upon the rates offered by our shipping carriers. Please visit your cart or checkout page for current shipping rates.

How long will it take to receive my order?

Shipping and Delivery Times

USA Delivery Times for Standard (Free) Shipping:

Typical delivery time is 3-7 business days. Free shipping may take up to 2 weeks during high volume times.

Canada Delivery Times

4-8 days standard | 1-3 days express
*Duties/taxes included in shipping price.

All other International Delivery Times:

6-10 days. Please be aware customs may hold your package for a longer period of time.
*Duties/taxes NOT included in shipping price.

Questions about shipping?

Email us at [email protected] or call 877-522-6698

What is installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use installments with Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Where do you ship to?

We ship to most locations around the world. If placing an order and shipping is not available for your country email us at [email protected]

Are there duty and tax charges on international orders?

The shipping costs do not cover duties and taxes to countries outside the US and Canada.

In some cases dates/taxes will be due when you package arrives. These rates vary depending on the total of the order and the location it’s being delivered to. Please consult your government website for a duty, tax, or VAT estimate. Our products are classified as “sporting goods, exercise equipment”.

What do you ship your products in?

We are committed to caring for our planet. The mats are shipped in recycled cardboard boxes with minimum packaging materials. We never use plastic! Accessories are wrapped in recycled Kraft paper. Please recycle these materials so they come back around for us to use again!

How do you take care of your cork mats and accessories?

For general cleaning on all cork yoga gear we recommend using the Yoloha Mat Cleaner Spray or a natural cleaner after each use. Mat spray keeps your gear looking fresh and removes the build up of your body’s oils which can decrease grip over time.After spraying lay your yoga mat out flat to dry. Never use bleach, any harsh chemicals or leave in hot, sunny areas for a prolonged period of time.

Are your products vegan?

Yes, all of our products are 100% vegan.

Any grip tips?

The cork surface increases grip when wet. Use a Grip Spray or sprinkle water on your mat where your hand and feet go before practice for added traction.